Service Agreements Team

closing Date: 30-04-2024
Salary Range: $50,000$74,000 + Super

Job Type

Permanent Full time, Part-Time, Casual, Temporary

Working Hours

Anytime between 8 am-8 pm (Mon-Sat) Our clinics are open 12 hours per day. You select the hours you prefer.


Flexibility to work across various sites:
  • Reservoir
  • Craigieburn
  • Thomastown
  • Templestowe Lower


Bachelor's degree in Administration, Health Information Management, or related field preferred.
Previous experience in document management, contract administration, or a similar role, preferably within the healthcare or social services sector.
Strong attention to detail and accuracy, with the ability to manage multiple documents and tasks simultaneously.
Excellent communication and interpersonal skills, with the ability to interact professionally with participants, practitioners, and internal teams.
Knowledge of relevant regulations and compliance requirements related to documentation and privacy, such as GDPR or HIPAA.
Proficiency in document management systems and software applications for record-keeping and file organization.

Salary Range

$50,000 - $74,000 + Super

More benefits:

Work along a driven team of administrators
Learn from passionate, supportive managers
Flourish in a supportive environment
Let your career soar at Soaring Health! 

Role Overview

The Service Agreement & Documentation Team is an integral part of Soaring Health, responsible for facilitating the agreement process between participants and practitioners. Your primary responsibilities will include receiving participant information post-allocation, preparing service agreements, managing documentation amendments, and ensuring accurate storage and distribution of participant records. Your attention to detail and organizational skills will be essential in ensuring the smooth execution of service agreements and maintaining compliance with regulatory requirements.

About Soaring Health

Soaring Health is an award-winning allied health care centre with 4 state of the art clinics throughout Melbourne. Our clinics offer a range of onsite, remote, and in-home services to clients receiving Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Chiropractic, Dietetics and Allied Heath care services. Our dedicated team is passionate about enriching lives so that people can go on living.


Working in state-of-the-art facilities
Having access to stable working environment 
Flexible working hours
Above award salaries
Great processes and policies in place

What you will do:

Service Agreement Preparation
Receive participant information following allocation by the Allocations Team.
Prepare service agreements based on the allocated practitioner and participant details.
Ensure all necessary information is accurately documented and included in the service agreement.
Participant Communication
Send service agreements to participants or their nominees for review and signing.
Facilitate any necessary communication with participants regarding the agreement process.
Address inquiries and provide clarification on agreement terms as needed.
Communication with Scheduling team
Upon execution of the service agreement, liaise with the Scheduling Team to schedule the initial appointment between the participant and practitioner.
Provide necessary participant information to the Scheduling Team to facilitate appointment booking.
Amendment Management
Manage documentation amendments by creating and processing amendment documents.
Coordinate the signing of amendment documents by practitioners and participants.
Ensure accurate tracking and documentation of all amendments to service agreements.
Documentation Distribution and Storage
Ensure that all nominated providers receive a copy of participant documentation as required.
Securely and correctly store participant documents in CRM folders, maintaining organization and confidentiality.
Implement protocols for document retrieval and access, adhering to privacy and data protection regulations.
Note: This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs.

How we will support you:

Work within a large Front-end team
Regular manager onsite
Strong supports across different sites
Regular weekly meetings
Follow checklists for tasks 
Detailed induction program 

What's in it for you:

Great work life balance
Work hours to support your other commitments
Stable work environment
Detailed handbooks available
Remote access to technology
Young and friendly environment
Dynamic Team
Regular social events
Professional development
Work across multiple projects
Admin tasks
Diverse experienced support
Established systems in place
Modern technology
Multiple avenues for career progression
Serve the community with love and care
Impact real people's lives
Yearly conferences
Grow and Develop in a long term career

More benefits:

Work along a driven team of administrators
Learn from passionate, supportive managers
Flourish in a supportive environment
Let your career soar at Soaring Health! 
Let your career soar at 
Soaring Health 
Job Application - Support and Operations
Soaring Health acknowledges the Traditional Owners of the lands on which our services are located.

We honour the strength and resilience of Aboriginal and Torres Strait Islander peoples and pay our respects to all Elders, past and present.
Copyright © Soaring Health Pty Ltd 2022. All Rights Reserved.
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