NDIS Clinical Allocations

closing Date: 31-07-2024
Salary Range: $50,000$75,000 + Super

Job Type

Permanent Full time, Part-Time, Casual, Temporary

Working Hours

Anytime between 8 am-8 pm (Mon-Sat) Our clinics are open 12 hours per day. You select the hours you prefer.


Flexibility to work across various sites:
  • Reservoir
  • Templestowe Lower
  • Craigieburn
  • Thomastown


Bachelor's degree in Health Administration, Psychology, Social Work, or related field preferred.
Previous experience in healthcare enrollment, case management, or a similar role, preferably within the NDIS or disability services sector.
Strong organizational skills, with the ability to manage a waitlist effectively and prioritize tasks efficiently.
Excellent communication and interpersonal skills, with the ability to liaise effectively with participants, practitioners, and internal teams.
Knowledge of NDIS policies and procedures, including participant eligibility criteria and referral processes, is highly desirable.
Ability to work collaboratively within a team environment and independently manage workload and responsibilities.

Salary Range

$50,000 - $75,000 + Super

More benefits:

Work along a driven team of administrators
Learn from passionate, supportive managers
Flourish in a supportive environment
Let your career soar at Soaring Health! 

Role Overview

At Soaring Health, the NDIS Allocations Team play a crucial role in managing the allocations process for participants referred to our services. Your primary responsibilities will include triaging referrals, maintaining a waitlist, and facilitating the allocation of participants to appropriate practitioners based on their preferences and practitioner availability. Additionally, you will need to possess a comprehensive understanding of our practitioners' specialties, participant populations, and available services to ensure optimal matching between participants and practitioners.

About Soaring Health

Soaring Health is an award-winning allied health care centre with 4 state of the art clinics throughout Melbourne. Our clinics offer a range of onsite, remote, and in-home services to clients receiving Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Chiropractic, Dietetics and Allied Heath care services. Our dedicated team is passionate about enriching lives so that people can go on living.


Working in state-of-the-art facilities
Having access to stable working environment 
Flexible working hours
Above award salaries
Great processes and policies in place

What you will do:

Referral Triage
Receive and review referrals submitted by the Participant Relations Team, ensuring completeness and accuracy of information.
Prioritize referrals based on urgency and participant needs, triaging them effectively for further processing.
Waitlist Management
Add referred participants to the waitlist, categorizing them according to their stated preferences and requirements outlined in their online referral form.
Maintain an organized and up-to-date waitlist, regularly reviewing and updating participant information as necessary.
Practitioner Allocation
Monitor practitioner availability and appointment openings, coordinating participant allocations accordingly.
Match participants with practitioners based on their diagnosis, preferences, and the practitioner's expertise and service offerings.
Communicate effectively with practitioners to facilitate seamless scheduling and allocation of participants.
Understanding Practitioners and Services
Develop a thorough understanding of each practitioner's specialization, expertise, and the participant populations they can work with.
Familiarize yourself with the services offered by each practitioner, including treatment modalities, therapy approaches, and available resources.
Collaborate with the Participant Relations Team and practitioners to gather relevant information and updates regarding practitioner capabilities and services.
Participant Advocacy
Serve as a point of contact for participants throughout the allocations process, addressing their inquiries and concerns with professionalism and empathy.
Advocate for participants' needs and preferences when allocating them to practitioners, ensuring their preferences are respected and accommodated whenever possible.
Note: This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs.

How we will support you:

Work within a large Front-end team
Regular manager onsite
Strong supports across different sites
Regular weekly meetings
Follow checklists for tasks 
Detailed induction program 

What's in it for you:

Great work life balance
Work hours to support your other commitments
Stable work environment
Detailed handbooks available
Remote access to technology
Young and friendly environment
Dynamic Team
Regular social events
Professional development
Work across multiple projects
Admin tasks
Diverse experienced support
Established systems in place
Modern technology
Multiple avenues for career progression
Serve the community with love and care
Impact real people's lives
Yearly conferences
Grow and Develop in a long term career

More benefits:

Work along a driven team of administrators
Learn from passionate, supportive managers
Flourish in a supportive environment
Let your career soar at Soaring Health! 
Let your career soar at 
Soaring Health 
Job Application - Support and Operations
Soaring Health acknowledges the Traditional Owners of the lands on which our services are located.

We honour the strength and resilience of Aboriginal and Torres Strait Islander peoples and pay our respects to all Elders, past and present.
Copyright © Soaring Health Pty Ltd 2022. All Rights Reserved.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram